Helpful answers, the Swirly way

Oh, where do we start?

We're best known for our soft, fluffy cinnamon, chocolate and coconut scrolls, dressed up with all sorts of delicious toppings.

But that's not all! My hoomans also make chunky cookies, fudgy brownies and plenty of other sweet treats. And if you're thirsty, we've got freshly made coffee, iced drinks, shakes, fizzies and frozen yogurt goodies too!

Basically, if you've got a sweet tooth, you're in the right place!

Oh, we love keeping things exciting around here! My hoomans create a brand-new Flavour of the Month, usually launching on the 1st or 2nd of each month, plus a few extra surprises for special occasions.

Keep an eye on our Instagram or the News page on our website to see what's coming out of the oven next. You never know what we'll be swirling up!

We have three scroll fillings: Cinnamon, Chocolate and Coconut. That's what we call our scroll flavours, and it's how you'll find them in our menu categories.

Then comes the fun part: the toppings! Think Cream Cheese Frosting, Pistachio Spread, Nutella, Milk Caramel, Biscoff, Fruit Compotes... and plenty more. The same fluffy scroll gets a whole new personality with a different topping.

We've got two sizes: Original and Mini!

Our Original Scrolls are the stars of the show! At about 10cm in diameter, they're the ultimate Swirly experience. Their larger size helps keep all that lovely moisture inside, making them extra soft, fluffy and oh-so-delicious!

Our Mini Scrolls are about 6cm in diameter and perfect for parties, office treats, catering, or for curious hoomans who are new to Swirly and want to try a few different toppings. Little scrolls, big crowd-pleasers!

You can grab both sizes fresh from our Sylvia Park shop every day, order directly through our website for pickup or delivery, or find us on Uber Eats and DoorDash.

Fresh is always best! Our scrolls are at their fluffiest on the day they're baked, but they'll stay lovely for about two days when stored properly.

Keep them in an airtight container at room temperature, and please don't put them in the fridge! That makes the dough go hard, and nobody wants a sad scroll.

A quick 10 to 15 seconds in the microwave will help bring back that soft, warm goodness.

Pop your scrolls into an airtight container and keep them at room temperature for up to two days.

Whatever you do, skip the fridge. It makes them hard, and we like our scrolls soft and fluffy!

When you're ready for round two, warm them in the microwave for about 10 to 15 seconds. Almost like a fresh little hug from the oven.

My hoomans wouldn't recommend it! Our toppings don't always behave nicely after freezing and reheating. They can melt or lose their lovely texture.

But don't worry, we're open seven days a week, so a fresh scroll is never too far away. Much better than having a freezer full of sad swirls!

Of course! Head to our Scroll Your Own section, where you're in charge of your own swirl.

Just choose your favourite scroll filling and leave the toppings off. No frosting, no extras, just the soft and fluffy scroll itself.

Premium ingredients, no shortcuts on quality, and flavour that never tastes flat or average. No alternative cheap brands. When you see Nutella, Biscoff, Oreo, Whittaker's... be sure we are talking the real thing, not a cheap knock off.

Sure, get in touch using the form below or ask our friendly hoomans in the shop. The most common questions you can likely find here on this FAQ tho.

Good question! Our scrolls aren't officially halal-certified, but we do use ingredients that are generally halal-friendly.

One important thing to know is that some of our food extracts, like vanilla and lime, contain a small amount of alcohol. We understand that some Muslims may not consider these ingredients halal.

And if you have any questions about our ingredients, my hoomans are always happy to help and tell you what of our current flavours take extracts.

Not yet! All our scroll recipes contain eggs and dairy, so unfortunately we don't currently have a vegan option.

We are always experimenting in the kitchen, so who knows what the future might bring?

Some of them do! We use nut-based toppings in several of our scrolls, including Nutella and other nutty favourites. A few of our cookies also take nuts.

While my hoomans take care when preparing everything, we work with nuts in our kitchen, so we can't guarantee any of our products are nut-free.

If you have a nut allergy, please get in touch before ordering so we can help you understand the ingredients and possible cross-contact risks.

Not just yet!

All our scrolls, cookies and brownies currently contain wheat flour, eggs and dairy. My hoomans have been experimenting with gluten-free dough, but getting it to hold that beautiful swirl shape while staying soft and fluffy is quite a challenge.

We're not giving up, though. Hopefully we'll have some exciting news soon-ish!

Easy as! You can order directly through our WEBSITE for pickup or delivery, or pop into our Sylvia Park shop and choose your favourites straight from our display.

And here's a little tip from a clever cat: when you order directly from us, online or in-store, you can enjoy all the perks of Swirly Rewards, our loyalty program.

You'll also find us on Uber Eats and DoorDash, but ordering directly is the best way to get a little extra swirl love!

Absolutely! Love planning ahead? We've got you covered!

Just place your order through our website and choose the day and time that works best for you, whether it's for pickup at our Sylvia Park shop or delivery straight to your door.

We'll take care of the swirls so they're ready when you need them!

You'll find us at Sylvia Park in Auckland, on the ground floor near the Pak'nSave entrance.

We're open seven days a week, from 8 AM to 10 PM, so there's plenty of time to stop by for a treat!

Need a little help finding us? Get directions here.

Sylvia Park is our flagship shop. Every product you see us announcing anywhere you can find at Swirly Sylvia Park, from our soft fluffy scrolls, cookies and brownies, to coffee, shakes, fizzies, sundaes, smoothies.. you name it.

You'll find us at Sylvia Park, ready to satisfy those scroll cravings seven days a week, from 8 AM to 10 PM!

Late-night scroll fix? We've got you!

Just a little heads-up: we slow down our baking from around 7 PM, so some flavours might not be ready on display later in the evening.

But don't worry! If we've run out of your favourite, my hoomans can bake it fresh for you in just 10 to 15 minutes. And who doesn't love a scroll straight from the oven?

Basically everything! Cash, all major debit and credit cards (yes, including Amex!), PayWave and QR payments. We've got you covered!

And here's the best part: WE DON'T SURCHARGE! Debit, credit, Amex or PayWave? Same price for everyone. No sneaky extra fees, just more money left for scrolls. Yay!

Absolutely! We love a good party, and we're always happy to bring the treats!

We offer catering for all our food goodies, including our fluffy mini scrolls, chunky cookies and brownies. Perfect for office meetings, birthdays, celebrations or any excuse to share something delicious!

Our drinks are a little trickier, as most are best enjoyed at a specific temperature, so we don't usually include them in catering orders.

You organise the gathering, we'll take care of the sweet stuff!

Think office treats, celebrations, launches, gatherings, and any moment that deserves something fun and generously tasty.

Need scrolls in a hurry? My hoomans are pretty speedy!

We usually keep some stock ready to bake, so many catering orders can be prepared in just 30 minutes.

For larger orders (lets say above 100 mini scrolls), we recommend getting in touch at least a day ahead so we can make sure everything is ready.

But if you've left things to the last minute, don't panic! Give us a shout. We'll do our best to save the day, one scroll at a time.

We sure do! We can bring your scrolls straight to your office, party or event. Drop us a msg or simulate the order on our website.

Absolutely! You're the boss of your scroll box!

We've got a whole list of scroll fillings and toppings that you can mix and match to create your perfect combinations.

For catering, we just ask that you order at least five mini scrolls of each combination, in multiples of five.

Want five Cinnamon Cream Cheese Frosting, ten Chocolate Nutella and five Coconut Biscoff? Go for it!

We have a few pre-sets in our ordering system HERE, but if you want specifics, drop us a msg!

For our Mini Scrolls, the minimum order is 20 minis. They're little crowd-pleasers, perfect for sharing at parties, meetings and events.

Yes! We can arrange invoice payments for catering orders, especially for corporate customers and larger events.

Just let my hoomans know in advance, and we'll help you get everything organised.

We know plans can change, and that's okay!

You can cancel your catering order up to two hours before your scheduled pickup time.

If it's closer than that, we may have already started preparing your scrolls, so cancellations might not always be possible.

Just get in touch as soon as you can, and we'll do our best to help.

Planning a big scroll party? We love those!

Our catering already offers great value, but if you're ordering more than 60 scrolls, get in touch with my hoomans.

Depending on your order, we may be able to offer a little extra, such as a discount, some bonus scrolls or a waived delivery fee.

No promises until we've checked the details, but we'll see what we can do!

Our usual delivery area covers approximately 10 kilometres around our Sylvia Park shop. This is a restriction from delivery partners (generally Uber Eats). If you are further away and need delivery, get in touch. We may be able to delivery ourselves or arrange and alternative way.

The beauty of our scrolls? They're finger food!

No plates, forks or fancy setup needed. Just pick one up and enjoy.

We can provide napkins on request, but other than that, your guests are ready to dig in.

We can certainly try to arrange one!

If you're planning a larger event and want to sample some flavours before choosing, just get in touch.

We'll do our best to organise a tasting session so you can find your favourites.

Unfortunately, we can't currently accommodate specific dietary requirements, like gluten-free or vegan at this stage.

If you're unsure about any ingredients, please reach out before ordering. We're always happy to share what goes into our scrolls.

Fresh and warm is always the dream!

We recommend scheduling your delivery a couple of hours before your event so your guests can enjoy the scrolls at their best.

But don't worry if there are leftovers. Our scrolls can stay fresh for about two days when stored properly.

Just remember, the sooner you eat them, the fluffier the experience!

Leftover scrolls? That's a rare sight around here!

But if you do have some, pop them into an airtight container and keep them at room temperature for up to two days.

Please don't refrigerate or freeze them. The fridge makes the dough hard, and freezing can affect the toppings.

When you're ready for another treat, give them about 10 to 15 seconds in the microwave.

A little warmth brings the swirl magic back!

Craving a scroll but can't make it to our shop? We'll bring the goodies to you!

You can order directly through our WEBSITE for delivery within approximately 10 kilometres of Sylvia Park.

Just enter your address at checkout to check whether you're in our delivery area.

We have a minimum delivery order of $25 because we subsidise part of the delivery cost to help keep it affordable.

Outside our delivery zone? Unfortunately, our delivery partners can't reach you just yet, but you can always order ahead for pickup at our Sylvia Park shop.

Ordering for catering? That's a different story! Get in touch ahead of time, and we'll do our best to arrange a special delivery outside our usual zone. We can't promise, but we'll certainly try!

Easy! Just head to our Sylvia Park shop, near the Pak'nSave entrance, at the pickup time you selected when ordering. Carpark 5 is your best guess, at the back of the shopping centre.

Once you arrive, let one of my friendly hoomans know you're collecting an online order, and we'll take care of the rest.

And if you're running a little late, don't worry. Just let us know!

We offer delivery seven days a week, from 9am to 9:45pm via our Online Ordering

Morning treat, afternoon pick-me-up or evening scroll emergency, we've got you covered!

Note that delivery via Uber Eats and Doordash follow their own rules about how long before closing time you can put an order.

We work hard to make every scroll just right, and we're proud of the lovely feedback our customers share with us.

But sometimes things don't go as planned, and if there's a genuine quality issue, an incorrect item or something wrong with your order, we want to know!

Just get in touch via DM on Instagram or via email at info@swirly.nz and tell us what happened. We'll look into it and be happy to arrange a refund or replacement where appropriate.

One little thing: while we can't offer refunds simply because a flavour wasn't quite your cup of tea, we'll always take responsibility if we've made a mistake or something doesn't meet our quality standards.

And before leaving us a one-star Google review, please give us a chance to help! We genuinely care about every review, but we can't fix a problem if we don't know what went wrong.

We're a small business, and your feedback means the world to us. Good or bad, we're always listening, learning and doing our best to make your next Swirly experience even better!

We know how frustrating it is to collect points that never seem to turn into anything useful. So my hoomans created a program that gives you real rewards for enjoying your favourite treats.

Every time you shop directly with us, online or in-store, you earn Paw Points that you can redeem for discounts and special perks.

And we're not talking tiny rewards! You can get at least 10% back in reward value, increasing up to 25% as you climb through our loyalty tiers.

More scrolls, more points, more treats. Now that's a clever cat's idea!

It takes no more than 30 seconds!

You can sign up directly through our REWARDS PORTAL. Hit Join Now and job done.

If you are ordering online, just create an account when ordering through our website, and you'll automatically join.

One important tip: guest checkout in our website doesn't earn Paw Points, so make sure you're logged in! Also Uber Eats and Doordash don't share the customer information with us, so we cannot credit points when you order via them.

And if you're visiting our Sylvia Park shop, just ask one of my friendly hoomans. They'll happily show you how to join.

All your Paw Points and rewards are waiting for you in one place!

Just log in to our Swirly Rewards Portal to check your balance, explore available perks and see what treats you've earned.

You can also find your loyalty details in the rewards section of your account on our online shop.

Keeping track of your treats couldn't be easier!

Nope! Your Paw Points never expire.

Collect them at your own pace and redeem them whenever you like.

No countdowns, no disappearing points, no pressure. Just rewards waiting for you when you're ready.

That's how loyalty should work, don't you think?

There are more ways to earn Paw Points than you might think!

Of course, you collect points every time you shop directly with us, online or in-store.

But that's just the beginning! You can also earn extra points by following us on Instagram, referring friends who make a purchase, participating in special promotions and sharing our content online.

We even have little surprises for special occasions, like your birthday! Explore all the ways to get Paw Points at Swirly Reward Portal

Oh yes! And we've made them very cat-friendly, of course.

Everyone starts their Swirly Rewards journey as a Curious Kitten.

As you progress, you'll become a Cuddly Cat, and eventually reach our highest tier: Fierce Feline!

Each tier unlocks even better rewards, with reward value growing from 10% to as much as 25%.

The more you enjoy Swirly, the more we love rewarding you!

Absolutely! Being part of Swirly Rewards is about more than collecting points.

Our members can enjoy exclusive promotions and little surprises along the way.

And if you're one of our Cuddly Cats or Fierce Felines, there may be even more treats waiting for you!

We love spoiling the hoomans who keep coming back for more.